
"Excuse me, where is the lab?"
[Ooo, I love that tone! The combination of querulous demand and I'm-so-abused whine is fabulous.]
Well...that would be right here. Yes. Here. Uh huh. Right where the sign directs you. Here. HERE. Yes, you found it! Yay, you!
"Now I need an X-ray."Why, yes. Yes, you do. Conveniently, the lab and X-ray departments are so darn close, they even share signage. It's super, isn't it? See, look! X-ray! Right next to the lab.
[yelling outside the lab, in the lab/X-ray waiting area]
"Hello! Hello!"

Yes, may I help you?
"Well [that snotty sound 14 year old girls make so well] I have to have THIS done and I don't know what I'm supposed to do!" [waves order slip]
Well...let's take this one step at a time. First, stop yelling at me. No. Really. Stop yelling at me. Second, let's look at this sign here. Now, this is your order slip. It should be placed in the order holder. Then we usually have you ring the bell. That's how we know you're here!
[14 year old girl sound again]"I didn't see a bell."
Oh, okay. This is the bell, the glowy thing with the label. Marked "bell." If you ring this, we come running out to you! [big, almost sincere, helpful smile]
[patient reaches toward glowy thing marked "bell"]
Oh, no! You don't have to do that now! I see you! If you have to come here again, you'll know exactly what to do. Is that nice?
.....................................................................................................................................................................
[post diagnostic testing care]"Excuse me, where do I go now? They said I'm supposed to go to the waiting room when I was done here."
Hmm. Well, what I would do is head this direction. Toward the waiting room. Yes. This way. This way here. Yes, exactly! Okay! Thank you! I hope you feel better soon! Bye-bye!
I kid you not.




